FAQs
November 26, 2021 2023-05-19 9:46FAQs
Your Ultimate Guide to Luxury Bags: Answering Your Questions and Clearing Your Doubts
Welcome to our FAQ page for Fantasy.Style! We understand that purchasing a luxury bag can be a significant investment, and we want to make sure that you have all the information you need to make an informed decision. In this section, we have compiled a list of frequently asked questions that we receive from our customers. We hope that this page will provide you with the answers you need to feel confident in your purchase. If you have any additional questions that are not covered here, please feel free to contact us directly, and our team will be happy to assist you.
Why do your products have watermarks?
We understand your concerns about the watermark on our listed products. Allow us to clarify the purpose behind it. The watermark primarily serves as a deterrent against the unauthorized use of brand product images. As a third-party retailer, we are committed to maintaining the highest standards of integrity and legality. While we are not affiliated with the brands displayed on our website, we take great care to ensure that the products we offer are genuine and authentic.
The watermark helps us protect the brand’s intellectual property rights and prevents unauthorized usage or misrepresentation of their products. It is part of our efforts to maintain a transparent and trustworthy platform for our customers. We strive to provide you with an exceptional shopping experience while upholding the principles of legality and fair business practices.
Please rest assured that the presence of the watermark does not affect the authenticity or quality of the products we sell. We take pride in offering genuine products sourced from reliable suppliers, and our watermark serves as an additional layer of protection to maintain the integrity of the brand images.
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What payment methods do you accept?
We accept a variety of payment methods including credit and debit cards, PayPal, and bank transfer. Please note that we do not accept cash on delivery or any other payment method not mentioned here.
Is it safe to use my credit or debit card on your website?
Yes, it is safe to use your credit or debit card on our website. We use secure encryption technology to protect your personal and payment information. Additionally, we do not store any credit or debit card information on our servers, providing an added layer of security.
Will I receive a confirmation once my payment has been processed?
Yes, you will receive a confirmation email once your payment has been successfully processed. If you do not receive a confirmation email within 24 hours of placing your order, please contact our customer service team for assistance.
Can I change my payment method after placing an order?
Unfortunately, we cannot change the payment method once an order has been placed. If you have any issues with your current payment method, please contact our customer service team for assistance.
Are there any additional fees for using a particular payment method?
No, we do not charge any additional fees for using a particular payment method. However, please check with your bank or credit card provider for any applicable fees on their end.
What shipping options do you offer?
We offer several shipping options for domestic and international orders, including standard, expedited, and express shipping. The shipping costs and estimated delivery times may vary depending on your location and the selected shipping method.
How long does it take to process my order?
We typically process orders within 1-2 business days after receiving payment confirmation. However, during peak periods, such as holidays or sales events, processing times may take longer.
Can I track my order?
Yes, we provide tracking information for all orders. Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package.
Do you offer free shipping?
We may offer free shipping promotions from time to time. Please check our website or sign up for our newsletter to stay updated on our latest promotions and offers.
How are the items packaged for shipping?
We take great care in packaging your items to ensure they arrive in pristine condition. All items are carefully wrapped and secured in a sturdy box or envelope to prevent any damage during transit.
What should I do if my package is lost or damaged during shipping?
In the rare event that your package is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure you receive a satisfactory outcome.
Do you offer gift cards?
Yes, we offer gift cards for purchase on our website. Our gift cards can be used towards the purchase of any item in our store, and they never expire.
How do I initiate a return?
To initiate the return process, kindly reach out to our customer service team with your order number and reason for the return. Our team will provide you with detailed instructions on how to proceed. It’s important to note that due to the high value of our luxury bags, the return policy is subject to our discretion to safeguard our business interests. Hence, we strongly advise that you carefully scrutinize your purchase before placing your order.
Who pays for the shipping costs for returns and exchanges?
Customers are obliged to bear the shipping costs for returns and exchanges, which should be carried out via DHL service and with a tracking number, unless the item received was found to be damaged or defective.
Can I cancel my order after it has been placed?
If you desire to cancel your order, kindly reach out to our customer service team immediately. If the order has not yet been shipped, we can cancel it and refund your payment in full. However, if the order has already been shipped out, you will be unable to cancel it. Hence, we strongly advise that you carefully scrutinize your purchase before placing your order.
